I have seen this problem on Intel and ASUS website, with threads from 2013. I did not have a problem with Windows 8 or 8.1. Now that I have updated to Windows 10 I receive a Code 19 error for the Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft). When I uninstall the driver for USB Root Hub (xHCI) my USB will work a couple second after windows loads. Then the USB stops working and the device is detected with the same code 19. Is there anyway to fix this?

The temporary solution that has been working for me is to unistall USB Root Hub and then scan for hardware changes. This allows me to use my USB and mouse that goes through USB. I have to do this every time I turn on the PC though.

Extra info Motherboard Asus Z87-Plus CPU i7-4770s. Hello, Thank you for posting your query in Microsoft Community. We understand that you are receiving a Code 19 error for the Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft).

I request you to try the following steps: Uninstall and Reinstall the USB Drivers. Step 1: Uninstall the Drivers a. Press “Windows Logo” + “X” keys on the keyboard. Click on “Device Manager” from that list. Search for the USB from the device list, right click on it and then select “Uninstall”.

On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue. Update Driver Software from the Manufacturer’s website: Step 2: Go to the Computer or Network Card manufacturer’s website and search for the latest Windows 10 drivers available for the USB and then install it by following the instructions given in the website. I also request you to refer the following link below: I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you. Hi Casey, Sorry for the delayed reply. Try to run Hardware Troubleshooter.

It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly. Press Windows Logo Key+X then click on Search screen. Type “ Troubleshooting” without quotes and click on Troubleshooting. In the new window, click View all on the left pane. In the list of options, click on Hardware and devices. Click Next and follow the on-screen instructions. If the issue persists, then try to uninstall and re-install the USB drivers.

• Press Windows Logo Key+X. Click On Device Manager. • Then find the driver that you are trying to uninstall and right-click on it to Uninstall. • Follow onscreen instructions to uninstall it. • To re-install, either you can restart the system or install the driver from the manufacturer’s website (recommended as they will have updated drivers). Hope this helps in resolving the issue.

If the issue persists, do get back to us. We will be happy to assist you. I have 350 Dell Latitude E7470 Ultrabooks that all have this problem. In addition to trying all of the posted solutions which don't work, I've tried removing the encryption and our endpoint antivirus solution using the supplied Microsoft Antivirus and BitLocker encryption instead. I've used the standard Dell OEM image new out of the box and I've created a new image using an ISO supplied by Microsoft and.CAB files with the latest drivers supplied by Dell, but nevertheless the USB Root Hub (xHCI) keeps throwing the same error, seemingly at random. These laptops are joined to a Windows Domain if that matters any. I have other Dell laptops, desktops, and servers that do not experience this issue.

I've sent a sample machine back to Dell but they claim they were unable to replicate the issue.

After install windows 8.1 for 5 months, I find out that there are 2 problems in my PC. 1) USB3.0 does not work anymore. In device manager, it says that the drivers for this device are not installed. I try to update driver, windows could not find driver software for my device. On hardware IDs: USB ROOT_HUB30&VID8086&PID8C31&REV0005 USB ROOT_HUB30&VID8086&PID8C31 USB ROOT_HUB30 2)Error in Bluetooth (Broadcom 43142 Bluetooth 4.0 Adapter): This device is not configured correctly. (Code1) While I try to update driver software BCM43142A0: Windows found driver software for my device but encountered an error while attempting to install it. This device is not configured correctly.

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