My old XP computer died. I am installing software on its replacement. When loading True Image 2009 it asks for the serial number which I enter. It then says 'You are about to upgrade your old version of the Acronis product. Please enter the serial number for the old version.' I don't have any way to recover an old serial number.

What the heck is going on here? My account with Acronis says I have 4 products registered but I cant find any way to see them or find a serial number. This is truly annoying.

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Anyone know what I have to do? Sorry to be replying to my own post.

I managed to locate the username and password for my Acronis account. I eventally discovered how to navigate to where my registered products are listed.

I found the serial number for my old version. I really don't think anybody should have to do all this merely to re-install a product they have already purchased. And then, good grief, now a SIXTY FOUR CHARACTER serial number!

Someone at Acronis should seriously think this through. Does anyone know - do I have to preserve both the old and new serial number if I should have to install Acronis TI again? As you have an upgrade version of TI then yes you will need both serial numbers for every install. Having been bitten with other software I tend to do two things with web download products. I have a email folder in my email program where I store all my online download licence/serial numbers. I make a txt file with the number as the file name, then also paste the number in the body of the document and save this to my backup drive as a individual file. Of course this fails if everything dies at the same time, but it is a bit of redundancy.

If you save your serials like bodgy does (and I do as well) then all you have to do is cut and paste the serial numbers. Use Ctrl-C to copy and Ctrl-V to paste. Right click often doesn't work in serial number boxes. There are many panic posts on the TI forum because the users don't treat serial numbers and downloaded software install files with the care and respect that they deserve. Disk goes away, some issue occurs with the backup and a reinstall of OS and Apps is necessary but it can't be done because the serial numbers and install files for downloaded apps are lost - panic! I ran into this issue with trying to reinstall my paid-for ATI2009 Upgrade. The installer kept asking for the serial number of the previous product.

Well, it turned out that I had uninstalled Maxtor Maxblast (program is based on Acronis ATI) and apparent the Maxblast CD got thrown out with the trash long ago. As mentioned in other threads, the licensing methodology has been changed in ATI versions subsequent to ATI2009, so this issue doesn't affect ATI2010 users. So, at least as far as ATI2009 Upgrade is concerned, its installer didn't see any qualifying installed product (Maxblast in this case) for the upgrade to automatically install using just the serial number provided when you purchased the upgrade. Thus, if you previously had Maxblast or similar program installed (Seagate provided a similar program with their hard disks) but that program no longer is present and you can't reinstall it for lack of the CD which came with your hard drive, then you will not be able to reinstall your paid-for ATI2009 Upgrade unless you first reinstall Maxblast or the equivalent Seagate drive cloning software.

Anyway, try installing MaxBlast, reboot, and then see if you can run the ATI installer without it asking you for a previous serial number. Once you get ATI installed and have rebooted, then uninstall MaxBlast since it loads a low level driver which isn't needed now that ATI is installed. Yes you do have to save both since you have purchased an upgrade. Simply having to add the old version is proof that you qualify for the upgrade.

Many vendors take that approach including Microsoft. The serial number is now 71 characters when you include the hyphens. This may be correct in some cases but not in all. I purchased Acronis TI 11 UK Version together with an extended download service and a back up disk. My machine died and I tried to install it on the new one.